Here, you’ll find a number of the most frequently asked event rental questions that we receive at Mr Bounce House Rentals. While we understand this list will not cover every question that you may have, we hope that you find the answers for most of your questions or concerns. If you don’t find the answers you need, please call us at 706.284.8937 and we will be happy to help.
There is no charge for set. However, additional fees may apply for delivery service area.
Yes, but once again, please be aware delivery fees may apply.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally, we arrive half hour to four hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as four hours in advance. If this is the case, we will call at least 24 hours before your event to confirm that someone will be at the party location.
No. Mr Bounce House Rentals cleans and disinfects after every rental. If we are super busy and the inflatables have been rented and used all weekend, we will clean your inflatable on-site before you use it. We make it our mission to provide you with clean, safe, rentals 100 percent of the time.
Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged, the inflatable will deflate. That’s why we require an outlet within 100 feet of the unit, or a generator. Longer cords can pop your circuit breaker, so we supply you with our own heavy duty cords.
At Mr Bounce House Rentals, we accept cash, as well as all major credit cards. We do take company checks, park district checks, and checks from churches. If paying by cash, please have exact change, as our drivers do not carry cash.
Yes, all orders require a $50 credit card deposit.
For any cancellations not related to inclement weather. Customer will be charged with a $50 cancellation fee. Which is your deposit this will not include any other fees.
Inclement weather for the following conditions include heavy or steady rain, winds in excess of 20MPH, and if the temperature is below 50 degrees. Once the unit has been set up there will be no refunds issued in the event of inclement weather.
*CANCELLATIONS DUE TO WEATHER are determined the morning of your event before we deliver. If you decide to cancel due to poor weather conditions, your deposit would be refunded and you must cancel by 7:00 am. Please note if you call after 7:00 am…. Once the delivery truck leaves the warehouse, you are responsible for payment in full, NO EXCEPTIONS.
Most of our inflatable bouncers are 15 feet by 20 feet, which is a little bigger than what other inflatable rental companies offer.
When in doubt, measure your space to make sure it will fit. Units need height clearance as well as room for the blower, and they can't rub against walls or trees, as this may damage the inflatable. The sizes vary but usually a 20’x20’ or 15’x15’ space is sufficient and If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Make sure you have at least a four-foot wide access to the area where it will be set up. The units can weigh up to 650 pounds, so we need a clear path with ample room.
We can set up on grass (our favorite and best for the kids), asphalt, and concrete. For asphalt and concrete set ups, you will need to order a sandbag rig. We cannot set up on any type of rock, as the constant rubbing may wear through the vinyl material.
That depends. You are not responsible for normal wear and tear on our units. While we frequently inspect our units, seams may develop tears in high-traffic areas. If this happens, please alert us at once so we can remedy the situation. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages, including replacement of the inflatable, blower, and any other necessary parts. We don’t want you or us to be in that situation, which is why we have you sign and initial on all of our safety rules, allowing you to be the trained operator.
Still have a question? Call us at 706.284.8937
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